Contact Us

CERES Fair Food

Email: info@ceresfairfood.org.au
Phone: (03) 8673 6288

CERES Reception (for general CERES enquiries )

Email: info@ceres.org.au            Website: ceres.org.au
Phone: (03) 9389 0100

CERES Grocery (Our shopfront at CERES Brunswick East)

Email: grocery@ceres.org.au
Phone: (03) 9389 0122

CERES Nursery (Our awesome garden centre at CERES Brunswick East)

Email: nursery@ceres.org.au
Phone: (03) 9389 0111

Fair Food Opening Hours

Monday – Thursday: 8:30am – 4.30pm
Fridays: 8:30am – 12pm

Delivery Issues?

Call us or email info@ceresfairfood.org.au and we’ll fix your issue or answer your questions by the next business day.

And if you like forms you can use the one below .

First Name (required)

Last Name (required)

Your Email (required)

Daytime Contact Number (required)

What issue would you like to report?
 Missing Set Produce Box Wrong Produce Box Size or Type Missing Items Wrong Product Quantity or Type Other Issue

Any additional comments?

Desired Outcome
 Store Credit Refund to Card on File Home Delivery (only applies to missing set boxes and orders over $35)

If you have a set box or order over $35 missing in action, and you wish it to be delivered to your home, please confirm the address we have on file is correct.

 Yes, the address in my Fair Food profile is correct

Delivery Instructions (Where is a safe place we can leave your box if you are not home?)

Please type in the following captcha code, so we know you're not a spambot:

captcha

Missing Delivery Tip: if you contact us before 9am the following day we can often have your order redelivered that day.

 

Our Service Guarantee

From time to time things go missing. We understand this can be a total pain because it’s food and we know you need to eat!
So, if your grocery order goes missing, we’ll deliver it to your home the next day for FREE!

If it’s something smaller (under $35), we’ll apply a store credit to be used against future purchases. And of course, if you prefer, you can request that your credit or debit card be refunded instead.

Note: Please be patient. We do not provide 24 hour customer service but you can rest assured that your issue will be handled by the next business day. We will let you know when we’ve applied a credit or refund, or notify you of when you can expect your items/box.

—Thanks for your support!

The Fair Food Team

You may also like to refer to our FAQ Page.

Have a general enquiry, want to ask a question, give feedback or a suggestion?

Email: info@ceresfairfood.org.au
Phone: +61 (03) 8673 6288

Want to become a Food Host?
Email: foodhosts@ceresfairfood.org.au

Want to supply to us with produce or grocery items?

Produce Buyer’s emailbuyer@ceresfairfood.org.au
Grocery Buyer’s emailwebstore@ceresfairfood.org.au

Postal Address and Deliveries:
6/198 Beavers Road
Northcote, VIC 3070

Fax: +61 (03) 8673 6299
Skype: ceresfairfood
ABN: 60133437610

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