Contact Us

Opening Hours

Mondays: 8:30am – 3pm
Tuesdays -Thursdays: 8:30am – 5pm
Fridays: 8:30am – 12pm

Email: info@ceresfairfood.org.au
Phone: +61 (03) 8673 6288

We are happy to answer your calls during this time or feel free to send us an email at info@ceresfairfood.org.au and we will resolve any issues and answer any questions by the very next business day.

If you have an issue with your order or delivery, please use the form below.

You may also like to refer to our FAQ Page.

Our Service Guarantee

From time to time things go missing and we understand this can be a total pain because it’s food and we know you need to eat!
So, if your fresh produce box (or one you put together yourself) goes missing, we’ll send it to your home the next day for FREE!

If it’s something smaller (under $35), we’ll apply a store credit to be used against future purchases. And of course, if you prefer, you can request that your credit or debit card be refunded instead.

Just fill out this form (below) BEFORE 9AM the day following a delivery and we’ll make it happen.

First Name (required)

Last Name (required)

Your Email (required)

Daytime Contact Number (required)

What issue would you like to report?
 Missing Set Produce Box Wrong Produce Box Size or Type Missing Items Wrong Product Quantity or Type Other Issue

Any additional comments?

Desired Outcome
 Store Credit Refund to Card on File Home Delivery (only applies to missing set boxes and orders over $35)

If you have a set box or order over $35 missing in action, and you wish it to be delivered to your home, please confirm the address we have on file is correct.

 Yes, the address in my Fair Food profile is correct

Delivery Instructions (Where is a safe place we can leave your box if you are not home?)

Please type in the following captcha code, so we know you're not a spambot:

captcha

Thanks for your support!

Note: Please be patient. We do not currently provide 24 hour customer service but you can rest assured that your issue will be handled the morning after a scheduled pick up. We will let you know when we’ve applied a credit or refund, or notify you of when you can expect your items/box.

— The Fair Food Team

Have a general enquiry, want to ask a question, give feedback or a suggestion?

Email: info@ceresfairfood.org.au
Phone: +61 (03) 8673 6288

Have a marketing or communications question?
Email: marketing@ceresfairfood.org.au
Phone: +61 (03) 8673 6262

Want to become a Food Host?
Email: foodhosts@ceresfairfood.org.au

Want to supply to us or get Fair Fruit at Work?
Email: chris@ceresfairfood.org.au
Phone: +61 (03) 8673 6209

Postal Address:
CERES Community Environment Park
Cnr Roberts and Stewart Streets
Brunswick East, VIC 3057

Deliveries to:
6/198 Beavers Road
Northcote, VIC 3070

Fax: +61 (03) 8673 6299
Skype: ceresfairfood
ABN: 60133437610

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