Contact Us

CERES Fair Food
Phone: (03) 8673 6288

Our opening hours are
Monday – Friday : 8am – 4.30pm

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Receive our weekly newsletters here for produce and warehouse information and weekly specials. We won’t share or spam your inbox, just keeping you in the loop of Fair Food news and musings.

Postal Address and 
20 Water Rd Preston
Vic 3072

Fax: +61 (03) 8673 6299
Skype: ceresfairfood
ABN: 60133437610


** CERES Reception (for general CERES enquiries )
For all general CERES Community Environment Park information including CERES’ other social enterprises and environmental education programs, visit or contact them below:
Phone: (03) 9389 0100


Our Service Guarantee

From time to time things go missing. We understand this can be a total pain because it’s food and we know you need to eat!
So, if your grocery order goes missing, we’ll deliver it to your home the next day for FREE!

If it’s something smaller (under $35), we’ll apply a store credit to be used against future purchases. And of course, if you prefer, you can request that your credit or debit card be refunded instead.

Note: Please be patient. We do not provide 24 hour customer service but you can rest assured that your issue will be handled by the next business day. We will let you know when we’ve applied a credit or refund, or notify you of when you can expect your items/box.

Thanks for your support!

The Fair Food Team

You may also like to refer to our FAQ Page.


Delivery Issues?

Call us or email and we’ll fix your issue or answer your questions by the next business day.

And if you like forms you can use the one below .

First Name (required)

Last Name (required)

Your Email (required)

Daytime Contact Number (required)

What issue would you like to report?
Missing Set Produce BoxWrong Produce Box Size or TypeMissing ItemsWrong Product Quantity or TypeOther Issue

Any additional comments?

Desired Outcome
Store CreditRefund to Card on FileHome Delivery (only applies to missing set boxes and orders over $35)

If you have a set box or order over $35 missing in action, and you wish it to be delivered to your home, please confirm the address we have on file is correct.

Yes, the address in my Fair Food profile is correct

Delivery Instructions (Where is a safe place we can leave your box if you are not home?)

Please type in the following captcha code, so we know you're not a spambot:


Missing Delivery Tip: if you contact us before 9am the following day we can often have your order redelivered that day.


Have a general enquiry, want to ask a question, give feedback or a suggestion?

Phone: +61 (03) 8673 6288

Keen to become a Food Host?

Want to supply to us with produce or grocery items? Get in touch below

Produce Buyer’s
Grocery Buyer’s



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