FAQs test

If a particular variety becomes unavailable, we’ll substitute it for something similar to be sure you’re not left without. And we’ll always notify you by email. We might need to send Nicola potatoes for Dutch Creams, for instance. If an item becomes completely unavailable on the day (due to a farming emergency, weather event or supplier difficulty), we will credit your Fair Food account for future purchases. Store credits are applied automatically next time you shop - they can be seen in your cart before you checkout or viewed in your profile as an account balance. All monies going in and out can be seen in your Payment History. Our store credits are instant and always ready for your next purchase but of course, we can process a refund to the bank card used for payment upon request. This can take 3-5 business days depending on your bank's processing times.

CERES members receive discounts at many of the social enterprises on the East Brunswick site, however we are unable to offer a further discount here at Fair Food. We work hard to provide affordable organic groceries, with savings passed on to all our customers. 100% of our profits (yes, all of them!) are used to support CERES Community Environment Park - a place to fall in love with the Earth again.

Your contribution helps us to provide a full range of plastic free, compostable and returnable packaging that is future focussed and used many times over. This includes our cardboard boxes, eco-cello bags and insulated coolers and pouches. Together we can deliver fresh quality groceries with circular systems that reflect our values and vision for a fairer future.

• A $1 levy applies to every delivery.
• ‘Recurring orders’ paid upfront will include a $1 levy per delivery.

Yes we deliver all our refrigerated goods in our Fair Food cooler boxes, which are packed inside our cool room and delivered cold. Cooler boxes include returnable frozen water bottles. We collect our packaging for reuse, so please leave out any cooler boxes and water bottles for us wherever your order is dropped off. Our drivers will collect them next time they visit (along with flat packed cardboard boxes!).

We deliver between 9am-7pm. You'll know your approximate 3 hour delivery window (we'll text you the day before!), as well as receive an SMS when your order is expected to arrive within the hour, and again to confirm the completed delivery. Note – Your specific delivery instructions can be very helpful for our drivers. Do you have a side gate, key code or special request? Keep us up-to-date in your profile!

Absolutely. Folks can edit all existing orders (add or remove items, delete orders, change the date) up until the usual cutoff time – 12 noon the day before delivery.  To add items to an existing order, add the items to your cart and at checkout select the same date as the order you would like to add them to. To check the date of or edit an upcoming order, simply go to the My Orders tab when logged in.

Everything we sell is certified organic, unless clearly stated.  What’s most important to us are the relationships that make up a strong and resilient food network. We directly support certified organic and biodynamic producers, as well as young farmers just starting out. From organic pioneers and biodynamic market gardens to spray free backyard lemons and micro mushrooms, we love them all. Our wholefoods and groceries selection comes from producers and businesses who are as local as possible, and who we believe are making great choices for the future – circular packaging systems, low waste, or non-toxic products backed by ethical business standards we respect. Individual product information is included in each product listing! You can also check out our Buying Policy or find out more about certified organic produce here.

If you are having trouble with online ordering, please feel free to call or email us and we will happily assist you as best we can.

Get started with Fair Fizz by simply adding a New cylinder to your cart. Alternatively choose a Fair Fizz Trade In to swap a differently branded C02 cylinder with a new one from Fair Fizz. Remember to leave your empty out to be collected by our drivers*. Once you are rolling with Fair Fizz, refill for $10 by adding a Fair Fizz Refill to your next order and leaving out your empty for our driver to collect*. A freshly filled cylinder will be delivered in its place. *If you do forget to leave out your empty cylinder, we'll still deliver your fresh fizz! Our customer service team will simply be in touch to resolve the price difference. Our Fair Fizz C0₂ cylinders are compatible with all soda water makers, excluding Sodastream Quick Connect machines. 450g CO2. Makes up to 60L sparkling water.

IPM farms encourage and protect beneficial insect species like ladybirds that control insect pests. These farms are not organic, though they employ organic techniques such as crop rotation and green manuring. These strategies ensure that IPM growers use fewer chemical sprays than conventional farms. We're keen to support farmers growing food in a more Earth-friendly way than traditional conventional practices and want to ensure our community has the best options available for their budget when grocery shopping. Find out more about IPM here and" target="_blank" rel="noopener"> here.

This box includes a unique mix of fruit and veg sourced from select farmers who practise IPM (integrated pest management), and the same organic produce that you'll find in our other Fair Food boxes. The box contents will vary depending on seasonal availability - check our weekly ">What's In The Box? for more details.

Everything we sell is certified organic, unless clearly stated.  What’s most important to us are the relationships that make up a strong and resilient food network. We directly support certified organic and biodynamic producers, as well as young farmers just starting out. From organic pioneers and biodynamic market gardens to spray free backyard lemons and micro mushrooms, we love them all. Our wholefoods and groceries selection comes from producers and businesses who are as local as possible, and who we believe are making great choices for the future – circular packaging systems, low waste, or non-toxic products backed by ethical business standards we respect. Individual product information is included in each product listing! You can also check out our Buying Policy or find out more about certified organic produce here.

If you are having trouble with online ordering, please feel free to call or email us and we will happily assist you as best we can.

We deliver between 9am-7pm. You'll know your approximate 3 hour delivery window (we'll text you the day before!), as well as receive an SMS when your order is expected to arrive within the hour, and again to confirm the completed delivery. Note – Your specific delivery instructions can be very helpful for our drivers. Do you have a side gate, key code or special request? Keep us up-to-date in your profile!

If a particular variety becomes unavailable, we’ll substitute it for something similar to be sure you’re not left without. And we’ll always notify you by email. We might need to send Nicola potatoes for Dutch Creams, for instance. If an item becomes completely unavailable on the day (due to a farming emergency, weather event or supplier difficulty), we will credit your Fair Food account for future purchases. Store credits are applied automatically next time you shop - they can be seen in your cart before you checkout or viewed in your profile as an account balance. All monies going in and out can be seen in your Payment History. Our store credits are instant and always ready for your next purchase but of course, we can process a refund to the bank card used for payment upon request. This can take 3-5 business days depending on your bank's processing times.

CERES members receive discounts at many of the social enterprises on the East Brunswick site, however we are unable to offer a further discount here at Fair Food. We work hard to provide affordable organic groceries, with savings passed on to all our customers. 100% of our profits (yes, all of them!) are used to support CERES Community Environment Park - a place to fall in love with the Earth again.

Absolutely. Folks can edit all existing orders (add or remove items, delete orders, change the date) up until the usual cutoff time – 12 noon the day before delivery.  To add items to an existing order, add the items to your cart and at checkout select the same date as the order you would like to add them to. To check the date of or edit an upcoming order, simply go to the My Orders tab when logged in.