How it works?
The Quick Guide
1. Sign up
2. Go shopping
3. Select Home Delivery or free delivery to a nearby Food Host
4. Select your delivery date
5. Pay at checkout
Bit more detailed guide
Standing Orders
If you want a regular delivery of something you get every week or so like bread, milk or that delicious locally made chocolate then tick the “add to cart as a standing order” box and select how often you want it.
Order deadlines
Order cutoff is 12 noon (midday), the day before your delivery.
Adding items to an order
You can add or delete items up until the order deadline – when logged in, go to the My Orders page.
Changing dates for an order
You can change the date of an upcoming delivery as long as it’s before the order deadline. Go to the My Orders page.
Order Reminders
In your Profile you can choose to receive an SMS or Email to help you remember to order.
Delivery
Free Food Host Delivery
Delivering free to over 70 Food Host locations across Melbourne. Most Food Hosts are open for 2-3 hours between 4pm-9pm – check your Food Host for details.
Next Day Home Delivery:
We Deliver 5 days a week to most Melbourne suburbs between 9am – 7pm for just $6.95. You can use our postcode finder to check your delivery days and costs.
When will my delivery arrive?
On the day of your delivery we’ll text you with the approximate time your groceries will arrive – delivery times vary from week to week.
Can I choose my delivery time?
At the moment you can’t choose your delivery time – though we are working on it.
Payment, Invoices and Issues
Invoices
Your invoice will be emailed to you at the order deadline which is midday the day before your delivery is due.
Order failed to process
If your payment fails, or you find something is incorrect with your order simply contact us before 8am on the day of your delivery and we can sort it out.
Missing items
If something isn’t there or has gone missing please contact us – also see our Service Guarantee here
Complaints
If you have any quality issues please contact us promptly and we happily replace the item, provide a credit or refund your money.
Returning boxes and eskies
One of the most important things we can do to reduce our carbon footprint is flat-pack and return used boxes, ice bottles and eskies to your Food Host or where your home delivery is dropped. Your driver will pick them up on your next delivery day.
Food Host collection
Forgot to pick up or running late?
If you are unable to pick up your order please contact your Food Host ASAP to make alternative arrangements. Please note that this is up to the Food Host’s discretion. You can find their contact details in your Profile.
What to expect at pick-up
The boxes and communal esky will be stacked in a sheltered spot. Your box or boxes will have your name on it. If your order is not at your Food Host please don’t take someone else’s just contact us and we will deliver a fresh order to your home the next day or provide a full refund. Read more about our Service Guarantee here.
The communal esky
Refrigerated items are packed into a communal esky. Please only take what is yours, according to the check list on the esky.
Missing esky item
If you ordered an item and it isn’t in the communal esky please call us (don’t take someone else’s). Contact us and we’ll do our utmost to get you what you ordered, or provide a refund. Read more about our Service Guarantee here.
Esky Etiquette
Please do not remove the communal esky or ice bottles from your Food Host and secure the lid after you’ve got your items.
Still have questions?
Our Frequently Asked Questions page might help!
Alternatively, please feel free to contact us using the details below.
Thank you again for supporting our social enterprise.
The Fair Food Crew
info@ceresfairfood.org.au
(03) 8673 6288