Archives

Can I cancel my order?

Can I cancel my order?

9th May 2022

You can cancel your order (or any items in your order) up until the usual cutoff time – 12:00pm noon the day before your delivery. You can do this through …

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You can cancel your order (or any items in your order) up until the usual cutoff time – 12:00pm noon the day before your delivery. You can do this through …

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Do you cater for people with allergies?

Do you cater for people with allergies?

26th April 2022

We try to offer a great range of products with low or no gluten, as well as dairy free alternatives. However, our warehouse is not an allergy free environment and …

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We try to offer a great range of products with low or no gluten, as well as dairy free alternatives. However, our warehouse is not an allergy free environment and …

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Does Fair Food collect the box/cooler my order comes in?

Does Fair Food collect the box/cooler my order comes in?

29th September 2021

Absolutely!  Our recycled cardboard boxes are actually our biggest energy users, and we want to reuse all our packaging as many times as we can. So you can really help …

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Absolutely!  Our recycled cardboard boxes are actually our biggest energy users, and we want to reuse all our packaging as many times as we can. So you can really help …

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What if I am not home when my delivery arrives?

What if I am not home when my delivery arrives?

14th September 2021

All our deliveries are contactless and will be left unattended at your front door, unless an alternative location is advised in the delivery instructions. Refrigerated items arrive chilled in a …

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All our deliveries are contactless and will be left unattended at your front door, unless an alternative location is advised in the delivery instructions. Refrigerated items arrive chilled in a …

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What if I’m not happy with my order?

What if I’m not happy with my order?

21st July 2021

If you have any quality issues please contact us promptly and we will happily resolve it with you. We may be able to redeliver, or provide a credit or refund.

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If you have any quality issues please contact us promptly and we will happily resolve it with you. We may be able to redeliver, or provide a credit or refund.

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What happens if you can’t provide something I’ve ordered

What happens if you can’t provide something I’ve ordered

21st July 2021

If a particular variety becomes unavailable, we’ll substitute it for something similar to be sure you’re not left without. And we’ll always notify you by email. We might need to …

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If a particular variety becomes unavailable, we’ll substitute it for something similar to be sure you’re not left without. And we’ll always notify you by email. We might need to …

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