Our Service Guarantee
From time to time deliveries get mixed up or things aren’t quite right. And we understand such unexpected things can be an inconvenience.
So, if something happens please email or call us.
– If you let us know before 8am on a weekday we can usually redeliver that day.
– If your order is over $40 we can deliver it to your home by the next business day!
– Or if it’s something smaller (under $40), we’ll apply either a store credit to be used against future purchases or a refund to your credit/debit card.
Just fill out this form (below) and we’ll make it happen.
You’ll receive a confirmation email when your request is successfully sent.
Please check to your inbox to ensure we have successfully received your request – a copy will automatically be sent to you.
We will be in touch to resolve any issues by the next working day. We are also available on (03) 8673 6288.