CERES Fair Food groceries

FAQs

How it works – the quick guide

1. Sign up
2. Choose your produce and groceries just like in a real life store
3. Select your delivery date
4. Pay at checkout and get excited

Ordering
  • When do I need to order by?

    Order cutoff is 12 noon (midday), the day before your delivery. So if there are available delivery spots and you order before 12 noon, we’ll get it to you the next day!

    NOTE – the calendar at check out will always show the next available delivery day.

  • Do I have to order each week?

    Order as frequently or as infrequently as you like. You could create a recurring order, set up a future order (for after the holidays, say), or just jump online whenever you need.

  • Can I choose my fruit and veg?

    You sure can!

    At Fair Food you can choose exactly what you want, and how much of it you need, just like a real life grocery store. Minimise your food waste and love everything you see when you open your delivery!

    We also offer a selection of seasonal set boxes. The weekly selection for each box is listed on our What’s in the Box page. PLEASE NOTE: substitutions cannot be made to these seasonal boxes, and contents may vary slightly.

  • Online shopping and I don’t get along – can I order over the phone?

    If you are having trouble with online ordering, please feel free to call or email us and we will happily assist you as best we can.

  • Is everything organic?

    Everything we sell is certified organic, unless clearly stated. 

    What’s most important to us are the relationships that make up a strong and resilient food network. We directly support certified organic and biodynamic producers, as well as young farmers just starting out. From organic pioneers and biodynamic market gardens to spray free backyard lemons and micro mushrooms, we love them all.

    Our wholefoods and groceries selection comes from producers and businesses who are as local as possible, and who we believe are making great choices for the future – circular packaging systems, low waste, or non-toxic products backed by ethical business standards we respect.

    Individual product information is included in each product listing!

    You can also check out our Buying Policy or find out more about certified organic produce here.

  • Can I change or add to my order?

    Absolutely. Folks can edit all existing orders (add or remove items, delete orders, change the date) up until the usual cutoff time – 12 noon the day before delivery. 


    To add items to an existing order, add the items to your cart and at checkout select the same date as the order you would like to add them to. To check the date of or edit an upcoming order, simply go to the My Orders tab when logged in.

  • Is there a minimum order?

    Yes we have a $40 minimum for all orders.

  • Delivery
  • Can I choose my delivery time?

    You can choose the day of delivery (Mon-Sat) but not the time. This helps us keep our energy use and transport costs to a minimum.

  • Can I pick up my order?

    We are an entirely online social enterprise. All our Fair Food groceries are delivered directly to your front door, with free delivery for all orders over $75.

    Other CERES enterprises do offer real life shopping – Joe’s Market Garden have their Saturday farm gate every week and the CERES Organic Grocery and Bakery are open 7 days.

  • I used to be able to order to a Food Host - why can't I do this anymore?

    Over 2020 as we locked down and opted for the safety of a home delivery, our fifty Food Hosts went predictably quiet. Through the ongoing restrictions and changes, Food Host collection never really recovered and in June 2021 we closed our remaining Food Hosts to focus on providing the best home delivery service we can. Food Hosts and what they represent are a defining part of CERES Fair Food’s story, and we are deeply thankful to all our hosts who have given their time and shared their homes, offices, schools and businesses to help thousands of us access our groceries over the last eleven years.

  • Will my fridge items stay nice and cold?

    Yes we deliver all our refrigerated goods in our Fair Food cooler boxes, which are packed inside our cool room and delivered cold. Cooler boxes include returnable frozen water bottles.

    We collect our packaging for reuse, so please leave out any cooler boxes and water bottles for us wherever your order is dropped off. Our drivers will collect them next time they visit (along with flat packed cardboard boxes!).

  • What time will my home delivery arrive?

    We deliver between 9am-7pm. You’ll know your approximate 3 hour delivery window (we’ll text you the day before!), as well as receive an SMS when your order is expected to arrive within the hour, and again to confirm the completed delivery.

    Note – Your specific delivery instructions can be very helpful for our drivers. Do you have a side gate, key code or special request? Keep us up-to-date in your profile!

  • Does CERES Fair Food deliver to me?

    We deliver to households right across Melbourne, six days a week.

    Use our handy postcode finder to see if we deliver to you.

  • Payment
  • What if my payment is unsuccessful?

    If your payment fails at checkout simply contact us as soon as possible and we will do our best to have your order reinstated.

  • When are payments processed?

    Orders are finalised and payments processed at cutoff – 12noon the day before your delivery is scheduled. Once processed, your invoice will be emailed to you!

  • Which payment option is right for me?

    Click Pay Now to process your order in full. It’s your only option if you have a single order on your account. Pay Now can also process multiple future orders – we will charge the full amount to your credit or debit card now.

    Alternatively, Pay As You Go will process your payment for the coming week only. You can choose this if you have multiple orders, are creating a recurring order, or adding to an existing order. All Pay As You Go payments are finalised at 12noon the day before delivery. You can add or delete items up until this time. Go to My Orders to edit your selection.

  • How can I pay for my order?

    You can pay for your order through our secure website using a credit card or debit card. Sorry we don’t accept AMEX, PayPal, Bank Transfer or cash.

  • Other
  • Where have you been all my life? I’ve only just found you!

    Well hello, we’re so glad you found us. Fair Food came to life in 2010 and we’re more excited than ever to do what we do. Jump over here to read more about our story!

  • What if I’m not happy with my order?

    If you have any quality issues please contact us promptly and we will happily resolve it with you. We may be able to redeliver, or provide a credit or refund.

  • Can I gift a delivery to a loved one?

    Receiving a box of fresh organic food and groceries on your doorstep can be a truly beautiful thing. Did we mention we deliver chocolate?

    Our downloadable gift cards are available for purchase here.

    Alternatively, send a Fair Food delivery through your own account by temporarily changing your delivery details. Or set up a new account in their name (and hand this account over to them if they loved the present!).

    We’re more than happy to remove a printed invoice from a delivery, or tuck in a personalised message – just get in touch and we’ll help you create a beautiful gift.

  • What happens if you can’t provide something I’ve ordered

    If a particular variety becomes unavailable, we’ll substitute it for something similar to be sure you’re not left without. And we’ll always notify you by email. We might need to send Nicola potatoes for Dutch Creams, for instance.

    If an item becomes completely unavailable on the day (due to a farming emergency, weather event or supplier difficulty), we will credit your Fair Food account for future purchases.

    Store credits are applied automatically next time you shop – they can be seen in your cart before you checkout or viewed in your profile as an account balance. All monies going in and out can be seen in your Payment History. Our store credits are instant and always ready for your next purchase but of course, we can process a refund to the bank card used for payment upon request. This can take 3-5 business days depending on your bank’s processing times.

  • Do CERES members receive a discount at Fair Food?

    CERES members receive discounts at many of the social enterprises on the East Brunswick site, however we are unable to offer a further discount here at Fair Food. We work hard to provide affordable organic groceries, with savings passed on to all our customers.

    100% of our profits (yes, all of them!) are used to support CERES Community Environment Park – a place to fall in love with the Earth again.