We’re extremely grateful to be able to keep connecting households with quality, organic groceries – thank you for trusting us to support you and your loved ones.

Delivery dates available

The number of deliveries for each day has been capped.  If you are unable to place an order for a given day, please try a later date on the calendar and note that Saturdays may now be available to you.

Collections and reuse

Box returns resuming! Our flat packed cardboard boxes will now be collected for reuse once again – just leave them out for our drivers to collect on their next visit.

We’ll also continue to collect any cooler boxes and ice water bottles to be sanitised for reuse.

Schulz glass milk bottles will also be collected and returned to Schulz Organic Dairy for sterilisation and reuse.  PLEASE NOTE these will only be collected if Schulz conditions of return are adhered to. All plastic and cardboard packaging must be removed (please recycle) and bottles must be 100% clean and undamaged. Once collected, please email us with ‘Milk bottle return – X number of bottles collected’ in the subject line. If you’re returning bottles via a Food Host please also attach your name & phone number to each bottle.

New customers

Welcoming new customers again!  Thank you all for your patience!  We can’t wait to deliver to you (or your friend / aunty / colleague) and do even more good at every step along the food chain.  

Changes to set boxes

During this time we have streamlined our ready-made fruit and veg options. Currently, our great value set boxes are:

  • Mixed Fruit and Veg (small, medium, large)
  • Veg Only 
  • Fruit Only
  • Good Gut (Low FODMAP)
  • Generous Cook’s (regular size)

Check our What’s In The Box page to see the upcoming week’s selection.

And of course orders can still be made up of individually selected fruit and veg items. Or choose a combination of a set box and ‘pick your own’!

Deliveries

You’ll receive an SMS from us with a 3 hour delivery window, sent the afternoon before or the morning of delivery.

If your delivery has not arrived by 7pm:  Firstly, please double check the delivery date that your order was booked for under the ‘My Orders’ tab.   If it was indeed booked for today, please let us know at the office and we will follow up in the morning.

If any items are out of stock, we will credit your account and contact you by email by the end of the day.

Health and hygiene

The health and safety of our team and community is our highest priority.

As when receiving and unpacking any delivery or packaging, please ensure that you wash your hands appropriately and practice good hand-face hygiene.

Our warehouse staff and drivers are upholding strict hygiene measures, with contactless delivery (knock and drop) at your door.

  • All staff temperatures are logged at the beginning of each shift, face masks are worn in addition to our usual latex gloves, and hands are sanitised.
  • Our warehouse procedures have been rearranged to ensure physical distancing and a dedicated cleaning team ensures surface sanitisation is maintained.
  • All surfaces in our vans are thoroughly cleaned between each driver’s shift, and drivers sanitise hands after each contactless delivery. 
  • Many of our staff are working remotely, and others are supported to stay home and be tested if experiencing any cold or flu-like symptoms.

We will continue to adapt these procedures as necessary.

Though there is no evidence of infection via food consumption, we recommend washing your fruit and veg prior to preparation and eating if you are concerned.

Finally, if you see us dropping a delivery to you, a friendly smile or a wave through the window will go a long way!

Email reminders

Now is an excellent time to turn on Email and SMS Reminders to ensure you are getting important updates from us. Just tick the box in your account profile.

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Thanks so much and keep looking after each other!
The Fair Food team.