We’re extremely grateful to be able to keep connecting households with quality, organic groceries – thank you for trusting us to support you and your loved ones.

Delivery dates available

We have a delivery capacity set for each day. If you find you’re unable to place an order for a given day, please try a later date on the calendar and note that Monday – Saturday deliveries are now available for all our postcodes.

Collections and reuse

Box returns! Our flat packed cardboard boxes will now be collected for reuse once again – just leave them out for our drivers to collect on their next visit. All boxes are UV sterilised in our warehouse.

We’ll also continue to collect our cooler boxes and ice water bottles to be sanitised for reuse, along with refill packs from Dirt Laundry Detergent and Dr Planet, which will be returned on your behalf.

Glass milk bottles from Schulz Organic Dairy will also be collected and returned for sterilisation and reuse. Once collected, please email us with ‘Milk bottle return – X number of bottles collected’ in the subject line. If you’re returning bottles via a Food Host please also attach your name & phone number to each bottle.

*PLEASE NOTE glass bottles will only be collected if Schulz conditions of return are adhered to. All plastic and cardboard packaging must be removed (please recycle) and bottles must be 100% clean and undamaged.

Changes to set boxes

We have streamlined our ready-made fruit and veg boxes to help us meet demand. Currently, our great value set boxes are:

  • Mixed Fruit and Veg (small, medium, large)
  • Veg Only 
  • Fruit Only
  • Good Gut (Low FODMAP)
  • Generous Cook’s (regular size)

Check our What’s In The Box page to see the upcoming week’s selection.

And of course orders can still be made up of individually selected fruit and veg items. Or choose a combination of a set box and ‘pick your own’!

Deliveries

You’ll receive an SMS from us with a 3 hour delivery window, sent the afternoon before or the morning of delivery.

If your delivery has not arrived by 7pm:  Firstly, please double check the delivery date that your order was booked for under the ‘My Orders’ tab.   If it was indeed booked for today, please let us know at the office and we will follow up in the morning.

If any items are out of stock, we will credit your account and contact you by email by the end of the day.

Health and hygiene

The health and safety of our team and community is our highest priority.

As when receiving and unpacking any delivery or packaging, please ensure that you wash your hands appropriately and practice good hand hygiene.

Our warehouse staff and drivers continue to uphold strict hygiene measures, with contactless delivery (knock and drop) at your door.

  • All staff temperatures are logged at the beginning of each shift, face masks are worn in addition to our usual latex gloves, and hands are sanitised.
  • Our warehouse procedures have been rearranged to ensure physical distancing and a dedicated cleaning team ensures surface sanitisation is maintained.
  • All surfaces in our vans are thoroughly cleaned between each driver’s shift, and drivers sanitise hands after each contactless delivery. 
  • Many of our staff are working remotely, and others are supported to stay home and be tested if experiencing any relevant symptoms.

We will continue to adapt these procedures as necessary.

Though there is no evidence of infection via food consumption, if you are concerned we recommend washing your fruit and veg prior to enjoyment.

Email reminders

Now is an excellent time to turn on Email and SMS Reminders to ensure you are getting important updates from us. Just tick the box in your account profile.

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Thanks so much and keep looking after each other!
The Fair Food team.