Our Service Guarantee
From time to time things go wrong with a delivery and we understand this can be a total pain because it’s food and we know you need to eat!
So, if your order goes missing we’ll home deliver it the next day for FREE!
If it’s something smaller (under $35), we’ll apply a store credit to be used against future purchases. And of course, if you prefer, you can request that your credit or debit card be refunded instead.
Just fill out this form (below) BEFORE 9AM THE DAY FOLLOWING A DELIVERY and we’ll make it happen.
Thanks for your support!
Note: Please be patient. We do not currently provide 24 hour customer service but you can rest assured that your issue will be handled the morning after a scheduled pick up. We will let you know when we’ve applied a credit or refund, or notify you of when you can expect your items/box.
— The Fair Food Team